Shipping and return policies for RUNAE

Shipping Info

We offer standard delivery.

We offer standard delivery to the following countries:

Germany

Austria

Belgium

Denmark

France

Ireland

Luxembourg

Netherlands

Sweden

United Kingdom
Norway

Finland


If your country is not on this list please contact us on info@runaemusic.com for further information.


Please note that international customers/non-EU customers are responsible for the payment of potential additional charges, e.g. Customs and Duty.


Fee required standard delivery applies to the following countries:

Canada

Norway

USA

Please note that international customers/non-EU customers are responsible for the payment of potential additional charges, e.g. Customs and Duty.



Delivery time

Packages from RUNAE Music are shipped on the same day the order has been placed (if the order has been placed before 12.00 MEZ+1, except weekends and public holidays). Packages are delivered within 3-5 working days.
SHIPPING AND DELIVERY

RUNAE Music's products are shipped the same day (if the order is received by 14.00 on a weekday). Packages are, under normal circumstances, delivered within 3-5 weekdays.

Packages are shipped with GLS, DHL and then through local shipping services in your country of residence.

Return Policy

GUARANTEE AND RETURNS

The Danish law Købeloven (Danish Consumer Contracts Act) applies to purchases on this website.

When you make a purchase as a consumer, you have the right to submit a complaint within 24 months.

If your complaint is justified, it means that you can either get the item repaired or changed, get your money back or a price reduction, depending on the specific situation.

You need to submit your complaint to us within "reasonable time" after you discover the fault. If you submit your complaint within two months after the fault has been discovered, the complaint will always be timely.

If your complaint is justified, we will refund your (reasonable) shipping costs for the return. The faulty item must always be returned to us in proper packaging. Remember to save a receipt for shipment so that we can refund your shipping costs.

When submitting a complaint and returning a faulty item, we recommend that you make use of our portal for returns.

When returning an item

Complaints should be addressed to:

RUNAE Music

Irisvænget 7

3390 Hundested

If you are in doubt about a complaint, please send a description and one or more pictures of the product to info@runaemusic.com

We will not accept packages sent by COD.



RETURNING AN ITEM

4.1. Make sure to pack the item securely and properly. Make sure the item is folded nicely together like when you received it. Please note that we reserve the right to deduct a small amount from your return corresponding to the condition of the product if the above is not observed.

4.2. Go to the returnpage and see how to return from your country of residence:

4.3. Upon receival of your order, we will process the return within 5 working days. When the order has been refunded, 1-3 banking days can pass before the return is visible in your account.



EXCHANGING AN ITEM

5.1. If you want to exchange an item, all you need to do is follow the return instructions and place a new order online.



RIGHT OF CANCELLATION

You have a 14-day full right of cancellation on items purchased in our webshop.

The cancellation period (cooling off period) expires 14 days after the day you received your item. If you have purchased multiple items in one order, but they are delivered separately, the cancellation period will expire 14 days after the day you received the last item. The deadline means that you have 14 days from delivery to let us know that you wish to cancel your purchase.

The notification shall be sent by email to info@runaemusic.com. You must make it clear that you wish to exercise your right of cancellation. You can also use our default cancellation form and send us a return.


CANCELLATION OF PART OF THE PURCHASE

If you have purchased several items from us, you have the option to return one or more items even though they were purchased in one order.


THE CONDITION OF THE ITEM

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.

If the item is tested beyond what is described above, we consider the item as used, which means that - in the case of cancellation - only part of or none of the purchase amount will be reimbursed depending on the commercial value of the item.

In order to receive the full purchase amount, you may try on the item, but you must not use it. It cannot show any evidence of wear.

We recommend that you send the product back in its original shipping package (resealable bag). If your product(s) were delivered in a special packaging, and this is missing, it may result in a decrease in commercial value.


REIMBURSEMENT

If you cancel your order, you will get your money back. If the item value is reduced by use, wrong handling, etc., we will deduct the amount for which you are liable. We will refund all payments received from you, excluding potential shipping costs.

We will return the money through the same payment method that you used for the purchase, unless we have agreed otherwise.

We can withhold the refund until we have received the return unless you have submitted documentation before returning it. You can also cancel the purchase by notifying us and deliver it in person at the above address.

We will not accept packages sent by COD.